1. Who is responsible for your data
The data controller is [Legal Entity Name], [registered address] (“WBet”, “we”). For privacy questions or to exercise your rights, contact compliance@wbet.bet [or our Data Protection Officer at [DPO contact]].
2. Data we collect
- Account data: email, password (stored only as a secure hash), date of birth, country, display name.
- Identity / KYC data: identification documents, proof of address, and verification results, where required to confirm your identity and age.
- Financial & betting data: deposits, withdrawals, wallet balance and ledger, bets placed, settlements, and payment details such as crypto addresses or transfer references.
- Technical & usage data: IP address, approximate location, device and browser information, session and login activity, and how you interact with the Service.
- Communications: messages you send us (support, complaints) and notification preferences.
3. How we use your data
- To create and operate your account and provide the betting Service.
- To verify your identity and age and meet KYC/AML and other legal obligations.
- To process deposits, settle bets and pay withdrawals, and to maintain an accurate ledger.
- To detect, prevent and investigate fraud, abuse, and prohibited conduct, and to manage risk.
- To support responsible gambling — applying limits, time-outs and self-exclusions.
- To provide support, send service messages, and (with your consent where required) marketing you can opt out of at any time.
- To comply with legal, regulatory and licensing requirements and respond to lawful requests.
4. Legal bases
Where applicable data-protection law (such as the GDPR) governs your data, we rely on: performance of our contract with you; compliance with legal obligations (KYC/AML, regulatory reporting); our legitimate interests (security, fraud prevention, improving the Service); and your consent (for example, optional marketing), which you may withdraw at any time.
5. Who we share data with
- Service providers that help us operate — identity-verification and payment providers, hosting, analytics, communications and customer support — under contracts that require them to protect your data.
- Regulators, auditors and law enforcement where required by law, our licence, or to investigate fraud or money laundering.
- Professional advisers and, in a corporate transaction (e.g. merger), the relevant counterparties under confidentiality.
We do not sell your personal data.
6. Cookies & similar technologies
We use cookies and similar technologies that are strictly necessary to run the Service (such as keeping you signed in and securing your session) and, where you allow it, for analytics and preferences. You can control non-essential cookies through your browser or any cookie controls we provide.
7. International transfers
Your data may be processed in countries other than your own. Where we transfer data internationally, we use appropriate safeguards (such as recognised adequacy decisions or standard contractual clauses) as required by law.
8. How long we keep data
We keep personal data for as long as your account is open and afterwards for the periods required by gaming, AML, tax and accounting law — which for some records (e.g. KYC and transaction records) can be several years (commonly [5–7] years) after your last activity. After that we delete or anonymise it.
9. How we protect data
We use technical and organisational measures including encryption in transit, hashed passwords, access controls and audit logging. No system is perfectly secure, but we work to protect your data and to notify you and regulators of a serious breach where the law requires.
10. Your rights
Depending on your jurisdiction, you may have the right to:
- access a copy of your personal data;
- correct inaccurate data;
- request erasure (subject to legal retention we must observe);
- restrict or object to certain processing;
- data portability;
- withdraw consent for processing based on consent; and
- complain to your local data-protection authority.
To exercise any of these, contact compliance@wbet.bet. We may need to verify your identity first, and some rights are limited where we must retain data by law (for example AML records).
11. Children
The Service is strictly for adults aged 18+. We do not knowingly collect data from minors. If we learn an account belongs to a minor, we will close it and delete the data except where we must retain it.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified through the Service or by email. The “last updated” date above shows the current version.
13. Contact
Privacy and data-protection enquiries: compliance@wbet.bet. General support: support@wbet.bet.